A note about Confidentiality
You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing will be said to anyone, including parents, other family members, care workers or teachers, without your permission. The only reason why we might want to consider passing on confidential information without your permission would be to protect either you or someone else from serious harm. In this situation, we would always try to discuss this with you first.
If you have any worries or queries about confidentiality, please feel to ask a member of staff.
If you would like to discuss matters of a confidential nature with our receptionists, we have a side room available in reception for this purpose
Get help and advice from us here at the Medical Centre
You can arrange to talk or see a Doctor or Nurse by completing an eConsult Online consultation at any time of the day. We will respond the the same or next working day and arrange an appointment if this is necessary.
If this is not convenient do ring us and we will arrange an appointment.
You can see a Doctor or Nurse without your parents even if you are under 16.
Devon Sexual Health
Here you will find much information about Sexual Health and Contraception. The nearest clinic is located in Barnstaple. It is free to all and fully confidential. They operate under 25y drop in clinics. Information will not be passed back to us here at the Medical Centre without your expressed permission
Pregnancy advice including help if you have an unwanted pregnancy
The Devon Sexual Health Service has a good page on this, click here to visit. It includes how to get a free pregnancy test, pregnancy advice and also information if you feel you cannot continue with your pregnancy.
Here at the surgery we also provide free pregnancy testing and can help advise and support you with your pregnancy or termination whichever you choose. Please ring and ask to speak to one of the Doctors who will be happy to advise. Our reception team will usually ask the reason for wanting to see or speak with a doctor. Please feel free to say this is a personal matter if you do not want to share information with them.
Mental Health Problems
If you are feeling stressed, anxious or depressed you can self refer to Talkworks (over 18s) This is a confidential free counselling service.
If you are under 18 and need Help in a crisis, you can now access Child and Adolescent Mental Health Services (CAMHS) 24/7. Please contact 03300 245 321 during normal hours (8am-5pm, Mon to Fri) or 0300 555 5000 outside these hours. Callers will speak to a call handler, their call will be forwarded to a voicemail service and their message will be returned within one hour. In the event of an emergency please call 999.
A list of helpful resources, apps and organisations to support children, families and young people can be found here
You can of course access help and support from us here at the Medical Centre. Please complete an eConsult Online consultation at any time (you need to be over 16) or call us.